Privacy policy

STIRRI® Aerospace & Defense Grade OEM operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the commercial customer, with a curated shopping experience (the "Services"). STIRRI® Aerospace & Defense Grade OEM is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is an operational conflict between our core Terms of Service (including our Shipping, Lead Time, Capital Allocation & Store Credit Rules) and this Privacy Policy, our foundational commercial Terms of Sale control to the maximum extent permitted by applicable law.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein, alongside our specialized made-to-order manufacturing timelines.

1. Personal Information We Collect or Process

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details: including your name, corporate entity, corporate designation, physical corporate address, billing address, shipping destination address, phone number, and commercial email address.
• Financial information: including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information: including your username, secure password, chosen security questions, preferences, and back-end interface settings.
• Transaction information: including the items you view, put in your cart, add to your wishlist, or purchase, cancel, and your comprehensive past transaction history. Note: All interactions are subject to our strict industrial capital allocation terms immediately upon receipt of an order.
• Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry or submitting a formal internal claim directly to our administration via service@stirri.com.
• Device information: including information about your device, browser, or network connection, your IP address, and other unique network identifiers.
• Usage information: including information regarding your interaction with the Services, including how and when you interact with or navigate our storefront portal.

2. Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: including when you create an account, checkout, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services: including from your terminal device when you use our products or services or visit our websites, and through the technical use of cookies and tracking technologies;
• From our service providers: including when we engage them to enable certain backend infrastructure technology and when they collect or process your personal information on our explicit behalf;
• From our partners or other commercial third parties.

3. How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following tactical purposes:

• Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to perform our commercial contract with you, to process your received payments, to fulfill your batch-allocated orders, to remember your production preferences, to send operational updates regarding your product processing status, to manage your commercial account, to arrange for Ex Works (EXW) or standard shipping logistics, to facilitate authorized store credit accommodations, and to create a customized commercial shopping experience for you.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you targeted online advertisements.
• Security, Fraud Prevention, and Dispute Verification: We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. In the event of an external transaction dispute, transaction data, historical communication logs, digital signatures, IP logs, and checkout check-box policy acceptances will be used as binding evidence to cross-verify compliance with our anti-chargeback protocol.
• Communicating with You: We use your personal information to provide you with technical customer support, to provide effective services, and to maintain our commercial relationship with you.
• Legal Reasons: We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our commercial terms or policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, Enterprise Resource Planning (ERP) software networks, and other technical third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping logistics).
• With business and marketing partners to provide marketing services and advertise to you.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate manufacturing group.
• In connection with a corporate business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

6. Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

7. Children's Data

The Services are designed strictly for commercial use and are not intended to be used by children. We do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

8. Security, Retention, and Dispute Integrity of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your commercial manufacturing account, to provide you with Services, comply with legal obligations, resolve disputes or enforce active, binding commercial contracts and policies. For merchant account security and fraud prevention, digital records of checkout policy acceptances, IP access histories, and customer service communication records will be securely archived for the complete duration necessary to satisfy commercial compliance and merchant risk network validations.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law—particularly where ongoing commercial contracts, active chemical production allocations, or business-to-business transactions take legal precedence.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you, subject to merchant retention constraints for fraud prevention and contractual audit defense.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you.
• Right to Opt out of Sale or Sharing for Targeted Advertising: You can exercise your rights to opt-out of those uses directly.
• Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option. If you opt out, we will still send you operational and transactional emails, such as batch queue updates or manufacturing status notifications.

United Kingdom / European Economic Area (EEA) Commercial Notice:
Where transactions are executed on an industrial, custom, or Ex Works (EXW) commercial basis, local consumer-centric "cooling-off" options, right of withdrawal regulations, or processing restrictions are legally superseded by the customized, batch-allocated nature of STIRRI®'s chemical formulations. Any request for data erasure or restriction will be evaluated strictly in alignment with our operational constraints and necessary data retention profiles for legal defense, transaction validity proof, and merchant accounting verification.

10. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us, or lodge your complaint with your local data protection authority.

11. International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in, utilizing recognized transfer mechanisms like the European Commission's Standard Contractual Clauses where applicable.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our operational, legal, or regulatory practices. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.