Terms of service

⚠️ HIGH-PRIORITY COMMERCIAL NOTICE: TERMS OF SALE & CANCELLATION RESTRICTIONS

By accessing this site, registering an account, or submitting an order, you contractually acknowledge that STIRRI® operates strictly as a specialized, industrial, made-to-order batch chemical manufacturer.

• Irreversible Queue: All orders enter an irreversible staging queue immediately upon being received.
• No Cash Refunds: All sales are final and subject to an absolute No Cash Refunds Policy.
• Store Credit & Fees: Any authorized adjustments are issued exclusively as Store Credit and are subject to an automatic 25% Material Allocation & Operating Fee.

Third-party transaction reversals or chargebacks initiated prior to exhausting our mandatory internal mediation protocol constitute a material breach of contract.

Overview

This website is operated by STIRRI®. Throughout the site, the terms “we”, “us” and “our” refer to STIRRI®. STIRRI® offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and contractually agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink (including our Shipping Policy, Capital Allocation & Store Credit Policy, and Privacy Policy). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, commercial clients, industrial contractors, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this commercial agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce infrastructure that allows us to sell our industrial formulations and Services to you.

SECTION 1 - COMMERCIAL ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you are executing an authorized commercial transaction on behalf of yourself or a corporate entity. You may not use our specialized chemical compounds or products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to environmental, safety, export, or copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your manufacturing account and Services without credit.

SECTION 2 - GENERAL CONDITIONS & INDUSTRIAL MANDATE

We reserve the right to refuse Service to anyone for any operational or commercial reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if technical information or batch specifications made available on this site are not completely accurate, complete or current. The material on this site is provided for general informational purposes only and should not be relied upon or used as the sole basis for making technical engineering decisions without consulting primary, more accurate, or laboratory-specific sources of certification. Any reliance on the general material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND CONTRACTUAL PRICING

Prices for our specialized chemical formulations are subject to change without notice. We reserve the right at any time to modify or discontinue the Service, or alter active production line offerings (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, baseline adjustments, or total discontinuance of a specific compound or formulation Service.

SECTION 5 - BATCH PRODUCTS, MADE-TO-ORDER ESTIMATES & DISCOUNTS

Certain specialized formulations, flux pastes, custom syringe assemblies, or industrial metal alloys are available exclusively online through this platform. Because STIRRI® operates as a custom, made-to-order compounder allocating fresh raw materials per batch, these products are uniquely fabricated for your order and are subject to return or adjustment strictly according to our Capital Allocation & Store Credit Policy.

Production & Lead Time Mandate: To guarantee chemical stabilizer integrity and maximum shelf life, all products are manufactured on an on-demand batch sequence. All orders require an estimated processing, compound staging, and manufacturing window of 4 to 8 weeks prior to courier dispatch. Listed shipping timelines are estimates and never contractual guarantees. Production delays inherent to precision manufacturing do not constitute a breach of contract and do not entitle the buyer to an automatic cancellation or a cash refund.

SECTION 6 - ACCURACY OF BILLING, CAPITAL ACCUMULATION & DISCRETIONARY CANCELLATIONS

Irreversible Order Status: Within 24 hours of payment being received, capital is deployed, and raw chemical components are permanently allocated to your batch run. Once an order is "Staged for Production," it cannot be canceled or modified. In the rare event that management explicitly authorizes an order adjustment or cancellation exception in writing, compensation will be issued exclusively via Store Credit. Any such approved accommodation will incur an automatic 25% Material Allocation & Processing Fee deducted directly from the credit balance.

SECTION 7 - OPTIONAL THIRD-PARTY INTEGRATIONS & ERP TOOLS

We may provide you with access to third-party tracking portals, logistics tools, or industrial applications over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind.

SECTION 8 - LOGISTICS, TRANSIT LIABILITY & EXW RULES

All cross-border, high-volume, and standard commercial shipments are executed strictly under Ex Works (EXW) commercial guidelines. STIRRI®’s physical chain of custody and contractual fulfillment obligation terminate the exact moment a shipment is scanned and handed off to the logistics carrier (UPS, USPS, DHL, Freight) at our loading dock. We assume zero liability for carrier transit delays, customs holds, brokerage backlogs, or diminished status due to ambient exposure during transport.

SECTION 9 - USER SUBMISSIONS & BATCH QUALITY ANALYSIS FEEDBACK

If, at our request, you send certain specific submissions or analytical feedback, or without a request from us you send creative ideas or technical suggestions, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use in any medium any comments that you forward to us.

SECTION 10 - PERSONAL INFORMATION & ACCOUNT VERIFICATION

Your submission of personal information through the store is governed by our Privacy Policy. Our data tracking and historical transaction logs are permanently retained to verify policy compliance, electronic checkout signatures, and raw material deployment records in the event of a transaction dispute.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, or lead times. We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice.

SECTION 12 - PROHIBITED USES & INDUSTRIAL SECURITY

In addition to other prohibitions, you are prohibited from using the site or its content for any unlawful purpose, to infringe upon our intellectual property rights, or to submit false or misleading information. We reserve the right to terminate your account for violating any prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Service and all products and formulations delivered to you through the Service are provided 'as is' and 'as available' for your commercial use, without any representation or warranties of any kind. In no case shall STIRRI®, our directors, officers, or employees be liable for lost profits, lost revenue, or consequential damages.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless STIRRI® and our parent, subsidiaries, affiliates, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to your breach of these Terms.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

SECTION 16 - MANDATORY DISPUTE RESOLUTION, ANTI-CHARGEBACK TERMS, & TERMINATION

Mandatory Mediation Protocol: By executing a transaction, the buyer contractually agrees to exhaust all internal remedies before involving external financial institutions. Prior to initiating any formal chargeback, you are legally obligated to submit a formal claim to service@stirri.com and grant a minimum of 15 business days for an internal resolution.

Violation Penalties: Bypassing this protocol constitutes a bad-faith breach of contract, triggering immediate account termination, forfeiture of pending shipments, and reporting to merchant risk networks.

SECTION 17 - ENTIRE AGREEMENT & UNIFIED CONTRACT

These Terms of Service and any policies posted on this site constitute the entire integrated agreement between you and us, governing your use of the Service.

SECTION 18 - GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Florida. Legal actions must be brought exclusively in Florida courts.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update or replace any part of these Terms by posting updates to our website.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at service@stirri.com.