Terms of service

High-Priority Commercial Notice: By accessing this site, registering an account, or submitting an order, you contractually acknowledge that STIRRI® operates strictly as a specialized, industrial, made-to-order batch chemical manufacturer. All orders enter an irreversible staging queue immediately upon being received. All sales are final and subject to an absolute No Cash Refunds Policy. Any authorized adjustments are issued exclusively as Store Credit and are subject to an automatic 25% Material Allocation & Operating Fee. Third-party transaction reversals or chargebacks initiated prior to exhausting our mandatory internal mediation protocol constitute a material breach of contract.

OVERVIEW

This website is operated by STIRRI®. Throughout the site, the terms “we”, “us” and “our” refer to STIRRI®. STIRRI® offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and contractually agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink (including our Shipping Policy, Capital Allocation & Store Credit Policy, and Privacy Policy). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, commercial clients, industrial contractors, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this commercial agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce infrastructure that allows us to sell our industrial formulations and Services to you.

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SECTION 1 - COMMERCIAL ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you are executing an authorized commercial transaction on behalf of yourself or a corporate entity. You may not use our specialized chemical compounds or products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to environmental, safety, export, or copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your manufacturing account and Services without credit.

SECTION 2 - GENERAL CONDITIONS & INDUSTRIAL MANDATE

We reserve the right to refuse Service to anyone for any operational or commercial reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if technical information or batch specifications made available on this site are not completely accurate, complete or current. The material on this site is provided for general informational purposes only and should not be relied upon or used as the sole basis for making technical engineering decisions without consulting primary, more accurate, or laboratory-specific sources of certification. Any reliance on the general material on this site is at your own risk.

This site may contain certain historical batch data. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND CONTRACTUAL PRICING

Prices for our specialized chemical formulations are subject to change without notice. We reserve the right at any time to modify or discontinue the Service, or alter active production line offerings (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, baseline adjustments, or total discontinuance of a specific compound or formulation Service.

SECTION 5 - BATCH PRODUCTS, MADE-TO-ORDER ESTIMATES & DISCOUNTS

Certain specialized formulations, flux pastes, custom syringe assemblies, or industrial metal alloys are available exclusively online through this platform. Because STIRRI® operates as a custom, made-to-order compounder allocating fresh raw materials per batch, these products are uniquely fabricated for your order and are subject to return or adjustment strictly according to our Capital Allocation & Store Credit Policy.

We have made every effort to display as accurately as possible the industrial packaging, configurations, and physical descriptions of our products. We cannot guarantee that your monitor's display will perfectly capture chemical fluid hues or physical labels.

We reserve the right, but are not obligated, to limit the sales of our products or manufacturing services to any person, corporate entity, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or batch runs that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole operational discretion. Any item purchased with a strikethrough price, high-volume tier discount, promo code, or promotional marker is permanently designated a Final Sale item and completely excluded from return or adjustment consideration. We reserve the right to discontinue any formulation at any time. Any offer for any product or Service made on this site is void where prohibited.

Production & Lead Time Mandate: To guarantee chemical stabilizer integrity and maximum shelf life, all products are manufactured on an on-demand batch sequence. All orders require an estimated processing, compound staging, and manufacturing window of 4 to 8 weeks prior to courier dispatch. Listed shipping timelines are estimates and never contractual guarantees. Production delays inherent to precision manufacturing do not constitute a breach of contract and do not entitle the buyer to an automatic cancellation or a cash refund.

SECTION 6 - ACCURACY OF BILLING, CAPITAL ACCUMLATION & DISCRETIONARY CANCELLATIONS

We reserve the right to refuse any commercial order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per firm, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was received.

You agree to provide current, complete and accurate purchase and account information for all transactions executed at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Irreversible Order Status: Within 24 hours of payment being received, capital is deployed, and raw chemical components are permanently allocated to your batch run. Once an order is "Staged for Production," it cannot be canceled or modified. In the rare event that management explicitly authorizes an order adjustment or cancellation exception in writing, compensation will be issued exclusively via Store Credit. Any such approved accommodation will incur an automatic 25% Material Allocation & Processing Fee deducted directly from the credit balance to cover irrecoverable losses of laboratory labor slots, raw materials, non-refundable payment processing fees, and ERP administrative personnel involvement.

SECTION 7 - OPTIONAL THIRD-PARTY INTEGRATIONS & ERP TOOLS

We may provide you with access to third-party tracking portals, logistics tools, or industrial applications over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

SECTION 8 - LOGISTICS, TRANSIT LIABILITY & EXW RULES

All cross-border, high-volume, and standard commercial shipments are executed strictly under Ex Works (EXW) commercial guidelines. STIRRI®’s physical chain of custody and contractual fulfillment obligation terminate the exact moment a shipment is scanned and handed off to the logistics carrier (UPS, USPS, DHL, Freight) at our loading dock. We assume zero liability for carrier transit delays, customs holds, brokerage backlogs, or diminished status due to ambient exposure during transport. Orders utilizing third-party freight forwarding facilities are subject to extended security verifications; STIRRI® is fully absolved of liability once a package is marked "Delivered" to the primary domestic receiving hub.

SECTION 9 - USER SUBMISSIONS & BATCH QUALITY ANALYSIS FEEDBACK

If, at our request, you send certain specific submissions or analytical feedback, or without a request from us you send creative ideas, technical suggestions, chemical evaluations, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION & ACCOUNT VERIFICATION

Your submission of personal information through the store is governed by our Privacy Policy. Our data tracking and historical transaction logs are permanently retained to verify policy compliance, electronic checkout signatures, and raw material deployment records in the event of a transaction dispute.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and formulation availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order and payment has been received).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing or batch lead-time information, except as required by law.

SECTION 12 - PROHIBITED USES & INDUSTRIAL SECURITY

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false, misleading, or deceptive information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service or any related manufacturing account for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service or specific compound yields will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and formulations delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your commercial use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, chemical stability, durability, title, and non-infringement.

In no case shall STIRRI®, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, chemical degradation costs, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any formulations procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless STIRRI® and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - MANDATORY DISPUTE RESOLUTION, ANTI-CHARGEBACK TERMS, & TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us.

Mandatory Mediation Protocol: By executing a transaction, the buyer contractually agrees to exhaust all internal remedies before involving external financial institutions or merchant banks. Prior to initiating any formal chargeback, transaction reversal, or payment dispute with a bank or credit card issuer under claims of "Product Not Received" or "Delayed Delivery," you are legally obligated to submit a formal internal claim to service@stirri.com. You must grant our administrative team a minimum of 15 business days to audit production line logs, cross-reference laboratory quality control files, and deliver an internal resolution.

Violation Penalties: Bypassing this mandatory internal protocol to force a chargeback constitutes a bad-faith breach of a commercial contract. This action triggers immediate and permanent termination of your manufacturing account, automatic forfeiture of all active or pending shipments without credit, complete voiding of product warranties, and immediate reporting of your business entity to commercial merchant risk protection networks. Furthermore, the buyer agrees to be held liable for all associated chargeback dispute fees ($15–$50 per instance) and administrative labor hours incurred by STIRRI® in defending a contractually valid transaction.

SECTION 17 - ENTIRE AGREEMENT & UNIFIED CONTRACT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service (specifically including the Shipping Policy and the Capital Allocation & Store Credit Policy) constitute the entire integrated agreement and understanding between you and us and governs your use of the Service, completely superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW & JURISDICTION

These Terms of Service and any separate commercial agreements whereby we provide you chemical formulation or manufacturing Services shall be governed by and construed in accordance with the laws of the United States and the State of Florida, without regard to conflict of law principles. Any legal actions arising from transactions executed under this agreement must be brought exclusively in the courts located in Florida, US.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at service@stirri.com.

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